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velvet.com
REFUND & CANCELLATION POLICY:

Q1 : What if I do not like the fabric I ordered?
Ans : There are no returns allowed. If you are unsure about what you are ordering. We Guarantee the quality of our fabric and we Guarantee that we will ship the correct item.


Q2: What if there is a flaw or defect with the fabric order I received?
Ans : We carefully inspect each fabric as your order is processed to make sure it is defect free. However, if you find any defect in our fabric notify us within 10 days of receiving the fabric and we will be happy to exchange for the same amount of the same fabric by using the following procedure;


Please email an image of the problem to quality@velvetstore.in. Please describe the problem. You will then have the following options;

1.We can work something out to work around the problem.
2.We will mail you a prepaid shipping label to return the fabric. As soon as we receive the fabric back, we will re-ship your order. This will all be at no cost to you
3.If you want us to re-ship your order at once, we must create a new duplicate order and charge your account. We will include with your replacement shipment a prepaid shipping return label. When we receive the problem fabric back, we will issue a full credit for the duplicate order.Please note; No claims or returns are allowed on cut fabric.

Q3 : What if I received the wrong fabric?
Ans :We double check that we ship the correct fabric, but, sometimes we make a mistake. If you believe we sent the wrong fabric, please use the following procedure;
Please email an image of the fabric to
quality@velvetstore.in or mail us a small swatch. We want to be sure that we do not re-ship the wrong fabric twice. You will then have the following options;

1.We will mail you a prepaid shipping label to return the fabric. As soon as we receive the fabric back, we will reship your order. This will all be at no cost to you
2.If you want us to re-ship your order at once, we must create a new duplicate order and charge your account. We will include with your replacement shipment a prepaid shipping return label. When we receive the wrong fabric back, we will issue a full credit for the duplicate order.

Please note; No claims or returns are allowed on cut fabric.

Q4 : What if my package arrived damaged?

ans : If your package arrives looking damaged, carefully open it from the other end of the roll and inspect the fabric. If the fabric is damaged, save the wrapper for the shipping company's inspection. We will exchange any fabric damaged by the shipping company in accordance with the shipping company's procedures and authorization.

Please contact us at
quality@velvetstore.in for exchange instructions

Q5 : What if I received the wrong sample ?
ans : If you received the wrong sample, please email an image of what you received
quality@velvetstore.in . Please include your name and order number. We will re-ship the correct sample at no charge to you.

 

USER CAN EMAIL US ON query@velvetstore.in, if they have any special query which is not mentioned on this page.